Privacy Policy

1. Introduction

alpha88 ("alpha88", "we", "us", "our") operates the online gaming platform accessible at alpha88.lat. We are committed to protecting and respecting the privacy of all individuals who interact with our platform, including registered players, visitors, and prospective players ("you", "your", "Data Subject").

This Privacy Policy ("Policy") describes the personal data we collect, the purposes for which we process it, the legal bases upon which processing is conducted, and the rights available to you as a Data Subject. This Policy applies to all personal data processed by alpha88 in connection with the operation of the alpha88 platform, whether collected online, via customer support channels, or through any other interaction you have with alpha88.

This Policy should be read together with the alpha88 Terms & Conditions and Responsible Gaming Policy, both of which form part of the contractual and regulatory framework governing your use of the alpha88 platform.

By registering an account with alpha88, by making a deposit, or by continuing to use the platform after this Policy has been updated, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

2. Personal Data We Collect

alpha88 collects personal data that is necessary for the provision of our gaming services, the fulfilment of our regulatory obligations, and the improvement of our platform. The categories of personal data we collect include:

Category	Examples
Identity Data	Full legal name, date of birth, gender, nationality, copy of government-issued identification document (MyKad, passport)
Contact Data	Email address, Malaysian mobile phone number, residential address (including postcode, city, state)
Account Data	Username, account number, account registration date, account status, communication and marketing preferences
Financial Data	Bank account details (Maybank, CIMB, Public Bank, Hong Leong), e-wallet identifiers (Touch n Go eWallet, Boost, GrabPay), deposit and withdrawal history, transaction amounts in MYR
Gaming Data	Game participation history, wager amounts, win/loss records, bonus usage, session duration and frequency
Technical Data	IP address, browser type and version, device type and operating system, screen resolution, time zone, referring URL
Usage Data	Pages visited, features used, click-stream data, search queries within the platform, session timestamps
Communications Data	Live chat transcripts, email correspondence, support ticket content, feedback submissions

We do not collect special categories of personal data (such as health data, biometric data, political opinions, or religious beliefs) unless such collection is strictly required for responsible gaming purposes, such as processing a self-exclusion request linked to a medical referral, and with your explicit consent.

3. How We Collect Personal Data

alpha88 collects personal data through the following channels:

• Direct interactions: Data you provide directly when registering an account, completing KYC verification, making deposits or withdrawal requests, contacting customer support, or submitting feedback.
• Automated technologies: Technical and usage data collected automatically when you access the alpha88 platform through cookies, server logs, web beacons, and similar tracking technologies. See Section 9 for further detail on cookies.
• Third-party sources: Identity verification data received from KYC verification service providers; fraud detection signals received from payment processors; publicly available information used for due diligence purposes.
• Customer support interactions: Information shared by you during live chat sessions, email correspondence, or telephone calls with the alpha88 support team.

4. Purposes of Processing

alpha88 processes personal data for the following purposes:

• Account registration and management: To create, maintain, and administer your alpha88 account, including verifying your identity and age in compliance with our 21+ policy.
• Service delivery: To provide you with access to all gaming products offered on the alpha88 platform, including processing bets, calculating winnings, and crediting your account wallet.
• Payment processing: To process deposits and withdrawals in MYR, verify payment instrument ownership, and detect and prevent payment fraud.
• Regulatory compliance: To comply with applicable anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and gaming authority regulatory requirements, including filing Suspicious Transaction Reports where legally required.
• Responsible gaming: To monitor gaming behaviour for indicators of problem gambling, administer deposit limits and self-exclusion requests, and fulfil our responsible gaming obligations.
• Customer support: To respond to enquiries, resolve disputes, and administer complaints in accordance with our support procedures.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, and other forms of platform abuse.
• Marketing communications: To send promotional offers, newsletters, and updates about alpha88 products and promotions to players who have consented to receive such communications.
• Analytics and product improvement: To analyse platform usage patterns, identify technical issues, and improve the features, performance, and design of the alpha88 platform.

5. Legal Basis for Processing

alpha88 processes personal data on the following legal bases:

• Contractual necessity: Processing required for the performance of the contract between you and alpha88, including account management, game provision, payment processing, and customer support.
• Legal obligation: Processing required for compliance with applicable laws and regulations, including AML obligations, KYC requirements, and gaming authority directives.
• Legitimate interests: Processing for fraud prevention, platform security monitoring, analytics, and responsible gaming monitoring, where such processing does not override your fundamental rights and freedoms.
• Consent: Processing for direct marketing communications and certain cookie-based tracking, where your explicit opt-in consent has been obtained and can be withdrawn at any time.

6. Disclosure of Personal Data

alpha88 does not sell personal data to third parties. We may disclose your personal data to the following categories of recipients in the circumstances described:

• Game content providers: Pragmatic Play, PG Soft, Evolution Gaming, Habanero, and other licensed game suppliers may receive anonymised or pseudonymised session data necessary for game operation and dispute resolution.
• Payment service providers: Banks, e-wallet operators (Touch n Go, Boost), and payment gateway providers receive the financial data necessary to process your transactions.
• KYC and fraud prevention providers: Specialised third-party identity verification and fraud detection services receive identity and technical data for the purpose of verifying your account and detecting suspicious activity.
• Regulatory and law enforcement authorities: Where required by applicable law, regulation, court order, or gaming authority direction, alpha88 may disclose personal data to competent governmental, regulatory, or law enforcement bodies.
• Technology service providers: Cloud hosting providers, platform infrastructure operators, and IT support partners who process data on our behalf under strict data processing agreements.

7. International Data Transfers

The personal data of alpha88 players may be transferred to and processed in countries outside Malaysia, including the jurisdiction in which alpha88 holds its gaming licence and the countries in which our third-party service providers operate. Where such transfers occur, alpha88 implements appropriate safeguards to ensure that your personal data receives a level of protection equivalent to that afforded within Malaysia, including the use of standard contractual clauses and data processing agreements that impose binding obligations on data recipients.

8. Data Retention

alpha88 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of the account relationship and for a period of five (5) years following account closure, in compliance with AML record-keeping requirements.
• KYC verification documents: Retained for a minimum of five (5) years following the end of the business relationship, in accordance with AML regulatory requirements.
• Transaction and gaming history: Retained for a minimum of five (5) years following the date of each transaction or gaming session.
• Customer support correspondence: Retained for three (3) years following the resolution of the relevant enquiry or complaint.
• Marketing consent records: Retained for the duration of the marketing relationship and for three (3) years following withdrawal of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with alpha88's data disposal procedures.

9. Cookies and Tracking Technologies

alpha88 uses cookies and similar tracking technologies on the alpha88 platform. Cookies are small text files placed on your device that help us provide a functional, secure, and personalised platform experience.

The categories of cookies used by alpha88 include:

• Strictly necessary cookies: Required for core platform functionality, including maintaining your session state while logged in. These cannot be disabled.
• Performance and analytics cookies: Used to collect aggregated, anonymised data about how players interact with the platform, enabling us to identify and resolve technical issues and improve platform design.
• Functional cookies: Used to remember your language preferences, display settings, and other personalisation choices.
• Security cookies: Used for fraud detection, bot identification, and protection of the platform against abuse.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the alpha88 platform, including logging in to your account.

10. Your Data Protection Rights

As a Data Subject whose personal data is processed by alpha88, you hold the following rights, subject to applicable legal limitations and exceptions:

• Right of access: The right to request a copy of the personal data alpha88 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction of processing: The right to request that we restrict processing of your personal data in certain circumstances.
• Right to data portability: The right to receive your personal data in a structured, machine-readable format where processing is based on your consent or on contractual necessity.
• Right to object: The right to object to processing based on our legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the alpha88 Data Protection team via the 24/7 live chat or by email at [email protected]. alpha88 will respond to all verified data subject requests within thirty (30) days.

11. Children's Privacy

The alpha88 platform is strictly intended for individuals aged 21 years and above. alpha88 does not knowingly collect, process, or retain personal data relating to individuals below the age of 21. Any account found to belong to a person under the age of 21 will be immediately suspended, all associated balances will be refunded to the deposit source, and all personal data associated with the account will be deleted as promptly as technically feasible.

If you believe that alpha88 has inadvertently collected personal data from a person under 21 years of age, please contact us immediately at [email protected] so that we may take prompt corrective action.

12. Security Measures

alpha88 implements appropriate technical and organisational security measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:

• 256-bit SSL/TLS encryption on all data in transit between your device and alpha88's servers;
• Encryption of personal data and financial data at rest using industry-standard cryptographic algorithms;
• Role-based access controls limiting access to personal data to authorised personnel only;
• Regular security vulnerability assessments and penetration testing;
• Multi-factor authentication for internal administrative access to systems holding personal data;
• Incident response procedures for the detection, containment, and notification of personal data breaches.

Notwithstanding these measures, no data transmission over the internet and no data storage system can be guaranteed to be 100% secure. alpha88 encourages all players to use strong, unique passwords for their accounts and to enable two-factor authentication where available.

13. Third-Party Links

The alpha88 platform does not contain links to external third-party websites. However, to the extent that any third-party content or service accessed in connection with the alpha88 platform (such as game software interfaces) processes your personal data, such processing is governed by the privacy policies of the respective third-party providers. alpha88 is not responsible for the privacy practices of third-party game content providers beyond the contractual obligations imposed on them by alpha88's data processing agreements.

14. Changes to This Policy

alpha88 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our data processing practices. Material changes to this Policy will be communicated to registered players via the email address associated with their account at least fourteen (14) days prior to the effective date of the change.

The current version of this Policy, together with its effective date, is always available at alpha88.lat/privacy-policy. We encourage you to review this Policy periodically. Continued use of the alpha88 platform following the effective date of any revision constitutes acceptance of the updated Policy.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or alpha88's data processing practices, please contact us through the following channels:

• Live Chat: 24/7 live chat support available within the alpha88 platform (recommended for urgent matters)
• Email: [email protected]

alpha88 aims to acknowledge all data protection enquiries within two (2) business days and to resolve substantive requests within thirty (30) days of receipt.